Booking FAQ

Booking Airport Transfers FAQ

Q. How do i book an Airport Transfer?

A. Easy, from home page, just fill in the booking form, making sure you give us all the details necessary inc flight number, arrival time & mobile no, if available.

Q. How to pay with credit or debit card?

A. We use Pay Pal as our preferred payment solution, they have a secure web site, so pay with ease. You can also use our secure payment gateway, sage pay to pay with credit or debit cards.

Q. Can i pay cash to driver?

A. Yes

Q. How long will it take to get to the airport?

A. Have a look at our estimated travel times.

Q. What if my driver does not turn up at the agreed time?

A. Phone us, 0208 981 9922 – our call centre is open 24 hours 365 days.

Q. I cannot locate my driver at the airport, where do i go?

A. Our driver should be waiting for you with a name board near the airport information desk.

Q. What if I’m waiting for my luggage and there’s a delay?

A. Contact us, the driver will wait for you as long as you let us know. Keep a note of our number – 0208 981 9922.

If you have any other questions please email us at